Shipping Policy
Last Updated: 22 December 2025
By Saraharis is committed to delivering your orders safely and promptly. Please review our shipping policy below for details on order processing and delivery.
1. Order Processing Time
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Orders are processed within 1–3 working days after payment confirmation
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Orders are processed on weekdays only (Monday–Friday), excluding public holidays
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Customers will receive a shipping confirmation once the order has been dispatched
2. Shipping Method & Courier
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Orders are shipped via trusted local courier services
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Courier selection may vary depending on location and availability
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Tracking numbers will be provided once the order is shipped
3. Estimated Delivery Time
Estimated delivery time after dispatch:
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West Malaysia: 1–3 working days
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East Malaysia: 3–7 working days
Delivery times may vary due to courier delays, weather conditions, or public holidays.
4. Shipping Fees
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Shipping fees are calculated at checkout and are non-refundable
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Any additional charges (e.g. remote area fees) are determined by the courier
5. Incorrect Address
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Please ensure all shipping details are accurate before checkout
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By Saraharis is not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer
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Additional shipping fees may apply for reshipment
6. Damaged or Lost Parcels
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If your parcel arrives damaged, please contact us within 3 days of receiving the item with clear photos
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For lost parcels, we will assist in liaising with the courier, but resolution depends on courier investigations
7. Customer Support
For shipping-related inquiries, please contact us at:
📧 Email: bysaraharis@gmail.com
📞 Phone: +60 19-3560 207
